What should I do in the event of a life-threatening emergenc

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We treat patients 16yo and older.

• State ID
• Insurance card (if you have insurance)
• Method of Payment
• Previous records or prescription bottles are helpful for new visits.
• For new patients please make sure to complete your new patient paperwork online prior to your appointment. If you are unable to do so, please arrive 15 minutes early to allow you time to fill out all the required paperwork.

If you are a new patient, please arrive 15 minutes prior to your scheduled appointment start time. This will allow you time to complete the paperwork and check in process in a timely manner. All established patients should arrive 10 minutes prior to the scheduled appointment start time. This will allow adequate time to complete the check-in and payment process. We make every effort to run on schedule and respect our patient's time, and this is largely determined by everyone making an effort to arrive early to their appointments.

Yes, we offer telemedicine appointments for certain conditions. Please contact our office to see if a telemedicine appointment is right for you.

Any patient who shows up more than 15 minutes past their allotted time is subject to rescheduling the visit.

Please remember that scheduling an appointment involves reservation of your provider’s time specifically for you. If you fail to cancel or change an appointment 24 hours in advance, we cannot provide services for other patients who would like to be seen, often times, on the same day for urgent matters. Patients who provide late cancellation or fail to show up for 2 or more appointments at any time during the course of treatment will be discharged from practice. This is because it is difficult to provide quality care to patients who consistently miss and/or cancel their appointments.

Patients that have an HMO or POS policy may need a referral for a specialist evaluation.  We will put the referral to your insurance within 72 hours of a visit but please be patient as it can take up to a week for your insurance to approve.

The Family and Medical Leave Act of 1993 (FMLA) is a United States labor law requiring covered employers to provide employees with job-protected and unpaid leave for qualified medical or family circumstances. FMLA paperwork can be filled out at the doctor’s discretion if a medical condition may qualify for medical leave. A fee of $25 will be collected before any FMLA paperwork is filled out. This fee is because of the time it takes to review records, fill out all forms, and any follow-up forms that may apply.

Refills must be requested at least 3 business days prior to running out of medication, this includes controlled substances.   We have many options to request refills. You may call our office at 512-476-6555 to speak with an associate or leave a voicemail. You may send a message via the patient portal, provide the medication and pharmacy location to avoid delays. Refill requests are not reviewed by your provider until the end of the business day so please plan accordingly. Under no circumstances will medications be refilled after hours, on weekends, or on holidays.

Medications will only be refilled for current patients who maintain their regularly scheduled appointments. Your request will be denied if you have not been seen within the follow-up time frame recommended by your provider. If you are overdue for follow up and in need of a refill, please call to schedule an appointment; at that time your clinician may authorize a temporary refill. Temporary refills will not be granted for controlled substances.

Red River follows state and federal recommendations regarding prescribing any controlled substances. In May 2023, the federal and state regulations regarding ADHD medications have been updated. As a result, we will follow all the federal and state guidelines in prescribing any controlled substances to our patients including ADHD medications. Our clinic will NOT take over treatment of any patients’ ADHD medication or provide any new ADHD medications for existing patients, we will, however, refer you to a psychiatrist who will provide you with the medication needed.

For those patients where there are prolonged conversations via phone or patient portal where the provider gets involved with a back-and-forth discussion there may be a bill that is submitted to the insurance company. As of January 2021, Medicare and Commercial insurance companies are allowing these conversations as billable encounters. As described above, simple questions will not be submitted to insurance companies. Only conversations where there are prolonged back-and-forth discussions are subject to billing.

You can send a message through the patient portal or contact us at billing@redriverfamilypractice.com or for any billing questions. Please provide your first and last name, date of birth, and phone number in the body of your email.

We are contractually obligated to collect whatever payment a patient's insurance company has deemed due for services rendered. We charge nothing more and nothing less than what insurance deems acceptable for patients’ visits. Any payment plans or payment arrangements must be made with either the billing department or the practice manager, prior to your appointment.  If you are having financial difficulties, you are free to reach out to us at billing@redriverfamilypractice.com as we understand life happens and want to work with patients to get everyone as healthy and happy as possible. If a patient does not pay beyond 180 days, a $150 collection fee will be added to the patient’s bill. 

PrEP is pre-exposure prophylaxis for HIV. HIV is a virus that can cause AIDS if left untreated. PrEP is more than 99% effective at preventing HIV transmission. There are now multiple medication options for PrEP to prevent HIV from a once daily pill to long-acting injections. We also offer “On Demand PrEP” or PrEP 2-1-1 for people that want protection from HIV but are infrequently sexually active.

In 2023, HIV is now a manageable chronic viral infection for most individuals, regardless of whether you have been living with it for 20 years or have just been diagnosed. Access to healthcare providers who can assist in managing both your HIV and other medical conditions that may arise as you age can be highly beneficial. Our primary objective is to keep you healthy, maintain an undetectable viral load, and improve your overall well-being.

Undetectable means that a Person Living with HIV does not have a measurable amount of virus in their blood. The is the result of sustained successful treatment of the virus. Being undetectable means that you cannot pass the virus to another person.

We offer the latest in injectable, long-acting PrEP and HIV treatment as well as traditional daily pill options.

Most insurance companies cover one wellness exam per year at no cost to the patient including certain tests to detect disease in early stages or to prevent disease. Unfortunately, most insurance companies will not cover services unrelated to the physical and can choose to not cover the full cost of the office visit for separate health concerns discussed during an exam such as: addressing new or ongoing health problems (e.g. blood pressure, rash, back pain, UTI, etc), in-office procedures (wart destruction, ear wax removal, etc), laboratory tests for illness/injury or chronic conditions Some examples of services or discussions that may not be covered in a physical examination: nonscheduled but necessary immunizations (TB tests for work, etc), pathology or Pap tests not considered routine by your insurance, tests that are not normally needed due to a patient's age or health risk. Your doctor may recommend routine laboratory tests for health screening (like cholesterol, thyroid, complete blood count).  However, your insurance plan may not cover these tests or may consider them as part of your deductible, and you may be billed for them. Each insurance company decides what will be paid on a case-by-case basis, and decisions made cannot be predetermined by Red River Family Practice. If you have questions about what is covered under your health insurance plan for routine physical or wellness exams, please contact your insurance company or your Human Resources Department. Any charges not considered as part of a routine physical or wellness exam will be billed separately and any items or services not covered will be billed to patients. Red River Family Practice apologizes for this inconvenience and appreciates your understanding that we must follow the insurance company billing guidelines in order to submit claims on behalf of our patients.